Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is La Cité des sciences et de l’industrie?

It is a public science museum in Paris dedicated to promoting scientific, technical, and industrial culture through exhibitions and activities.

Where is La Cité des sciences et de l’industrie located?

It is situated in the La Villette area of Paris.

What are the opening hours of the Cité?

Open Tuesday to Saturday from 9:15 AM to 6:00 PM and Sundays until 7:00 PM; closed on Mondays.

Are there exhibits suitable for children and families?

Yes, there is a dedicated section called the Cité des enfants designed specifically for children and families.

Does the Cité offer temporary exhibitions?

Yes, alongside permanent displays, it features a variety of temporary exhibitions.

Is the museum accessible to visitors with disabilities?

Yes, there are accessibility options for visually impaired, hearing-impaired, and individuals with mobility challenges.

Can visitors access a library at the Cité?

Yes, the museum includes a library as well as various resource centers.

Is there a place to eat inside the Cité?

On-site dining options are available in the designated ‘Restauration’ area.

Are guided tours offered at La Cité?

Guided tours are available, providing in-depth insights into the exhibitions.

Where can I find the bookstore at the Cité?

The bookstore is located in ‘La librairie-boutique de la Cité’.

Does the museum provide educational conferences or films?

Yes, conferences, films, and animations related to science and technology are regularly featured.

Is La Géode part of the Cité des sciences et de l’industrie?

Yes, La Géode is an integral part of the Cité with immersive film experiences.

Can I visit La Cité on public transportation?

Yes, it is accessible via Paris public transport networks.

Are there any interactive digital exhibits?

Yes, spaces like Carrefour numérique² offer innovative digital experiences.

Are there resources geared toward students and young people?

Educational content and tailored experiences are available for various age groups including students.

Does the Cité host events related to environment and health?

Yes, exhibits such as Cité de la santé and environmental themes are regularly featured.

Is photography allowed inside the museum?

Photography policies vary by exhibition but generally personal photography is permitted; flash and tripods may be restricted.

Are there seating areas available for visitors?

Seating and rest areas are available throughout the venue for visitor comfort.

Is La Cité des sciences et de l’industrie suitable for group visits?

Yes, the museum welcomes families, students, and group visits with tailored programming.